The Services Division of Ingram Micro Inc. has announced that the Ingram Micro Cloud portfolio, which currently features more than 50 services and 24 vendors, has added Axcient to its growing list of offerings. Axcient, which provides a unified platform for backup, business continuity and disaster recovery, will now be available to Ingram Micro channelRead more >>

Best Buy has for many years been the joke of IT solution providers. We used to tell clients, “We love Best Buy and the Geek Squad… they give us lots of business.” The implication being that because of the poor service of the Geek Squad; potential clients would use them, then repent and come toRead more >>

Working in both the IT and Telecommunications industries for over 15 years has given me a chance to view quite a few proposals for projects, services, managed services, and cloud computing. I truly believe that how a proposal is organized and presented is important to the success of a sale. A good looking proposal willRead more >>

ManageEngine, a leading provider of cost-effective enterprise IT management software, has announced the inclusion of automated device end-of-life (EOL) management services in DeviceExpert, the company’s network configuration and change management (NCCM) solution. Entirely new to the industry, automated EOL management assists network administrators in improving device lifestyle management and ensures that network devices comply withRead more >>

Last week we had an interesting call with Andy Monshaw who is the general manager of IBM Global Midmarket Business. He is responsible for leading IBM’s company-wide focus on expanding sales to mid-sized companies and working with IBM’s Business Partner ecosystem to deliver innovation to this key market segment. These were the issues that we discussed:Read more >>

Level Platforms, an industry leader in remote monitoring, management and automation software, has recently announced the appointment of Dave Sobel as Director of Partner Community. In this position, Sobel will serve as a conduit between Level Platforms’ partner base and the company’s executive team. Founded in 1999 as a managed service provider targeting small andRead more >>

The International Consumer Electronics Show (CES), running from January 10 to January 13 in Las Vegas, aims to showcase product innovation from all sectors of the consumer electronics industry. Owned and produced by the Consumer Electronics Association (CEA)® for over four decades, the CES is the world’s largest consumer technology tradeshow. In addition to theRead more >>

In 2011, Cloud Computing was definitely in the Early Adopter phase.  At the start of 2012, we look forward to the Early Majority phase of Cloud adoption.  So, what’s the state of Cloud Computing out in the trenches of the SMB market?  Here’s where I think we are. A little cloud for everyone.  Some keyRead more >>

Corporate IT support desks and managed services providers alike are going to want to take a look at the newest version of LabTech’s Remote Monitoring and Mangement (RMM) software. The 2011.2 release looks to be a fantastic solution both for internal use, and for service providers looking for a better way to remotely manage theirRead more >>

HP Enterprise Services, the global business and technology services division of Hewlett Packard’s Enterprise Business unit, has announced a new release of its Enterprise Cloud Services that enhances the performance of mission-critical applications while meeting the changing demands and workloads of enterprise clients. Clients implementing an infrastructure-as-a-service (IaaS) model require high performance of key businessRead more >>