CallPro CRM, the leading global online call management system, is now accessible to System Integrators, VAR’s, Resellers and Consultants on a resell basis. Quality System Solutions (QSS) has announced its EMEA Partner Program, which includes pre-qualified sales leads, increased pre-sale discounts and protected accounts, free technical support for partners, free product and market training, freeRead more >>

The evolving nature and delivery schemes of viruses, malware and spyware have radically changed the scope and best practices of network security. First-generation firewalls were designed around one objective: to block direct threats coming from outside the firewall in a perimeter-based attack. But these stateful firewalls (firewalls that perform stateful packet inspection (SPI) or stateful inspection) alone areRead more >>

ManageEngine, a leading provider of cost-effective enterprise IT management software, has announced that Firewall Analyzer, the company’s firewall log analysis software, will now support logs from virtual firewalls present in the Cisco, FortiGate and Check Point devices. Enterprises and MSPs increasingly rely on hosted, multi-tenant environments to deliver business services. In these instances, virtual firewallsRead more >>

HP, the world’s largest technology company, has announced two new sales initiatives to expand revenue opportunities for channel partners in the United States. With the aim of stimulating growth, the initiatives include the ‘100 Percent New Accounts Initiative’ as well as the ‘100 Percent LeftHand and StoreOnce Initiative’. Under the terms of the New AccountsRead more >>

There is a lot of debate in the industry about whether solution providers should outsource their helpdesk. Just this week I was at an IT Conference and I heard some providers that were hard core fans and some that were aghast at the idea of outsourcing. I have seen and experienced both sides of theRead more >>

Released by Cisco, the worldwide leader in networking, the Cisco Connected World Technology Report has revealed the importance of moving beyond ‘Bring Your Own Device’ (BYOD) connectivity in the workplace. In line with these findings, Cisco has developed a comprehensive, holistic approach that unifies policy, delivers a superior user experience and simplifies management in anyRead more >>

How safe would you feel if every airport security line only looked at every other bag and still take hours to get through to catch your flight? In the world of network security, a similar issue faces network managers—and C-suite executives—every day. The basic challenge: how do you optimize for BOTH network efficiency and aRead more >>

StorageCraft, a provider of backup, data protection, disaster recovery and system migration for Windows servers and computers, have announced their partnership with Intel, the world’s leader in silicon innovation, to offer a Backup and Disaster Recovery (BDR) appliance operating on the Intel Hybrid Cloud platform. Powered by StorageCraft, the BDR appliance is available with theRead more >>

Kodak, the world’s foremost imaging innovator, has expanded a reseller agreement with Online Print Solutions (OPS) to cover customers on a global scale. Kodak has been an authorized reseller of the full range of OPS web-to-print and cross-media marketing solutions in North America since early 2011 and the success of this arrangement has lead toRead more >>

Last week I talked about the topic of introverts and how most technicians are introverts at some level. I talked about the differences between introverts and extroverts and presented some questions or scenarios that you might have experiences with your technicians. As I mentioned last week, introverts have a lot of qualities that make themRead more >>