A CIO is much different than a CTO. CTOs are technology gurus who know the ins and outs of all things technology for an organization. CIOs on the other hand are focused on the business aspect of technology. They focus on driving efficiencies and profitability through the effective use of processes and procedures to alignRead more >>

McAfee, the world’s largest dedicated security technology company, has announced its Managed Service Provider (MSP) program, ensuring that partners have access to the tools, training and resources required to grow a successful managed security services business. “We are seeing tremendous growth in the managed service market fueled by customer demand for reduced IT complexity andRead more >>

I often leave my home office and go to a restaurant to eat and work on my laptop. It provides an escape from the house and helps me to continue to get things done. Recently, I had been going to Panera Bread, they have some healthy food items and since they offered free Wi-Fi, itRead more >>

OpenDNS, the world’s largest internet-wide security network, has announced that the number of MSPs participating in OpenDNS for MSPs has more than doubled since the beginning of the year. OpenDNS is the leading provider of unique security devices that use its DNS platform and intelligence to protect organizations from malware, botnets, phishing and other undesirableRead more >>

The global leader in remote monitoring and management (RMM) software for MSPs and IT departments, N-able Technologies has launched an industry-first, standards-based RMM and service automation platform. Designed to deliver unprecedented standards for automated MSP service delivery and advanced remote control of client devices, N-central 9.0 is widely recognized as the IT channel’s number oneRead more >>

I wrote an article for Wired magazine some months ago in which a Microsoft employee very adamantly told me that Microsoft will NEVER allow the reselling of Office 365. Well in a move that shocked the channel, yesterday at WPC 2012 in Toronto, Steve Ballmer announced that they now have a plan on allowing partnersRead more >>

When you are in the managed IT services business, automation is the only way to become insanely profitable. The whole basis of managed services is to guarantee that your clients’ network will operate at an acceptable level for a fixed fee. The way to profitability deliver managed services is by automating your workload. Otherwise, youRead more >>

This article might be a shocker for many. But after interacting with many IT solution providers and CEO’s of technology companies over the last 15+ years, I have a dim outlook for many organizations that fail to overcome these principles. First of all let’s define failure. I am not referring to failure as going outRead more >>

MSPs always need to be on the lookout for the next service they can manage for their customers. There are several up and coming web based applications that you want to take a look at. These 5 solutions cover a range of services that MSPs can offer to their customers, which should be interesting toRead more >>

Earlier this week Proctor and Gamble announced that it was banning their employees from using online media services such as Pandora, Spotify and Netflix. The reason… it was sucking up the bandwidth needed to access cloud applications and data. Any solution provider who has implemented cloud solutions has probably run into this problem. Online musicRead more >>